Kayak trips are available all year round and are subject to weather conditions. Like all outdoor activities our trips are dictated by mother nature. Bay of Islands Kayaking reserves the right to re-schedule, change or cancel trips without notice. In saying this we endeavour to provide you with the best trip possible and to keep it within our safe operations plan. So if WE cancel your trip for any reason you will be given the option of rescheduling or be given a full refund. We understand you are on holiday, plans change, and people get lost – and we will help you as much as possible but also we may have turned people away because of those reserved seats and may have brought things already for the trip.
For Kayak Tours and Rentals if YOU wish to cancel or reschedule your trip;
If a cancellation is made within 24 hours of arrival day, loss of 100% of the total booking price *
If a cancellation is made within 72 hours of arrival day, loss of 50% of the total booking price *
* A BookIt service charge of $20 applies to all cancellation refunds.