Terms & Conditions

TRIP POLICIES

Kayak trips are available all year round and are subject to weather conditions. Like all outdoor activities our trips are dictated by mother nature. Bay of Islands Kayaking reserves the right to re-schedule, change or cancel trips without notice. In saying this we endeavour to provide you with the best trip possible and to keep it within our safe operations plan. So if WE cancel your trip for any reason you will be given the option of rescheduling or be given a full refund. We understand you are on holiday, plans change, and people get lost – and we will help you as much as possible but also we may have turned people away because of those reserved seats and may have brought things already for the trip.

CANCELLATION POLICIES

For your booking with Bay of Islands Kayaking

KAYAK RENTALS

We do not take bookings for our rentals at Otehei Bay for small groups and travellers. It is first come first served. In saying that we do have lots of kayaks and paddle boards so you usually don’t have to wait long.

GROUPS + PRIVATE TOURS

Customer cancellations of group (more than 10 People) and private tour bookings within 72 hours will incur a 100% cancellation fee and 7 Days will incur a 50% cancellation fee.

NO SHOWS

Also if on the day of the tour you NO SHOW or are LATE full payment will be CHARGED.

PLEASE NOTE: When Sea Kayaking in New Zealand Mother Nature ultimately dictates our trips so Bay of Islands Kayaking reserves the right to cancel or change our departure for safety reasons. Any trip cancelled by Bay of Islands Kayaking due to adverse weather conditions will be fully refunded.

DISCLAIMER

  • I accept that the sport and activity of kayaking involves myself in some degree of risk, I still desire to register and participate in this sport. I agree to assume the risk of injury or damage while undertaking this activity.
  • I will hold Bay of Islands Kayaking harmless from all liability, claims, losses, damages or expenses during or in connection with my participation in kayaking.
  • Bay of Islands Kayaking endeavors to make your journey through the kayaking as safe as possible. In order to do this we need to know whether you suffer any of the following conditions. I declare that I am physically fit, and also comfortable in water. I accept the booking conditions above.