Bay of Islands Kayaking – Terms and Conditions

TRIP POLICIES

Kayak trips are available all year round and are subject to weather conditions. Like all outdoor activities our trips are dictated by mother nature. Bay of Islands Kayaking reserves the right to re-schedule, change or cancel trips without notice. In saying this we endeavour to provide you with the best trip possible and to keep it within our safe operations plan. So if WE cancel your trip for any reason you will be given the option of rescheduling or be given a full refund. We understand you are on holiday, plans change, and people get lost – and we will help you as much as possible but also we may have turned people away because of those reserved seats and may have brought things already for the trip.

For Kayak Tours and Rentals if YOU wish to cancel or reschedule your trip;

  • More than 7 days notice will incur a 15% administration / cancellation fee.
  • Within 3 days of departure will incur a 50% cancellation fee.
  • Within 24 hours of day of departure you will receive NO REFUND!
  • Also if on the day of the tour you NO SHOW or are LATE full payment will be CHARGED.

 

CANCELLATION POLICIES

For your booking with Bay of Islands Kayaking

KAYAK TOURS
If a cancellation is made within 24 hours of arrival day, loss of 100% of the total booking price *
If a cancellation is made within 72 hours of arrival day, loss of 50% of the total booking price *

* A BookIt service charge of $20 applies to all cancellation refunds.

DISCLAIMER

  • I accept that the sport and activity of kayaking involves myself in some degree of risk, I still desire to register and participate in this sport. I agree to assume the risk of injury or damage while undertaking this activity.
  • I will hold Bay of Islands Kayaking harmless from all liability, claims, losses, damages or expenses during or in connection with my participation in kayaking.
  • Bay of Islands Kayaking endeavors to make your journey through the kayaking as safe as possible. In order to do this we need to know whether you suffer any of the following conditions. I declare that I am physically fit, and also comfortable in water. I accept the booking conditions above.